SoftBums Diapers are made with the utmost care and expertise. We stand behind our products 110% and always will. If you should ever have a problem with your diapers, please contact us directly immediately. Certain items are covered under warranty for different periods of time.
You are solely responsible for understanding how to care for the items you purchase. We are not responsible for damage to an item caused by improper care, abuse, misuse, normal fading or normal wear and tear of the product materials.
This warranty is void when washing instructions have not been followed; bleach, fabric softeners, vinegar, oxy-clean, or any other caustic substances and laundry additives have been used; and when the diapers have been subject to water or drying temperatures above 140F.
Though this warranty does not cover leaking, we at SoftBums are ready to help you to be successful with your diapers. If you're having problems with leaking please contact us at help@softbums.com. We have many helpful tips, and can usually pinpoint one or two simple things you can do to eliminate leaking.
Items returned to us under warranty will be repaired or replaced at SoftBums option. Please contact us at help@softbums.com to obtain an RMA form, which must be filled out and sent back with your warranty items. Your name, return address and description of problem must be clearly written and legible on this form. Remember, if we cant read your address we can't send it back to you! All RMAs must be accompanied by an RMA form and copy of original receipt from purchase. SoftBums will not accept items that arrive in an unhygienic state, so please take care to make sure your items are clean before sending. Once we receive your item please allow up to 1 week to process your RMA and get your repaired or replaced item back to you. Please make sure youve included phone and/or email information so we can contact you if we have questions about your return.